Comprendre et maîtriser les mécanismes et les techniques de persuasion.


Une nouvelle édition augmentée de ce best-seller vendu à plus de 93 000 exemplaires.
Avec plus de 90 000 exemplaires vendus en France, et des centaines de milliers dans le monde, Influence et Manipulation s'est placé au premier rang des ouvrages publiés sur le thème de la manipulation.


Le célèbre psychologue Robert Cialdini y explique pourquoi certaines personnes sont douées d'un remarquable don pour la persuasion et comment il est possible de les battre sur leur propre terrain. Ce document nous dévoile les six secrets psychologiques qui se sachent derrière notre dangereuse tendance à nous laisser influencer, ainsi que les moyens employés par les spécialistes de la persuasion pour les exploiter à notre insu. Il nous apprend à nous défendre - en tournant ces secrets à notre avantage.


Grâce à ce livre indispensable, vous ne direz plus jamais "Oui" alors que vous pensiez "Non".

25 ans après le best-seller "Influence et manipulation" : Robert Cialdini va plus loin avec ce nouveau livre, fruit de ses recherches, sur le pouvoir de persuation qui débute bien avant qu'on ait prononcé le premier mot.
Dans ce nouvel ouvrage, fruit de 20 ans de recherches et d'expérimentations sociales et psychologiques, le Dr. Robert Cialdini livre sa méthode révolutionnaire pour influencer et convaincre une personne ou un public.
Révolutionnaire, parce qu'elle tient en un mot-clé, néologisme qui résume à merveille son principe : Pré-Suasion, ou comment l'art de la persuasion doit débuter bien avant qu'on ait prononcé le premier mot pour être véritablement efficace.
Y seront notamment expliqué pourquoi et comment créer une situation, un contexte, favorable à la discussion qui suivra avec son interlocuteur, afin que celui-ci soit a priori déjà convaincu par le message (ou le produit) qui lui sera délivré ensuite. Les notions d'Attention et d'Association seront alors développées avec de nombreux exemples pratiques, pour que tous puissent mettre en oeuvre cette méthode et devenir expert dans l'art de convaincre et persuader.

The foundational and wildly popular go-to resource for influence and persuasion—a renowned international bestseller, with over 5 million copies sold—now revised adding: new research, new insights, new examples, and online applications.

In the new edition of this highly acclaimed bestseller, Robert Cialdini—New York Times bestselling author of Pre-Suasion and the seminal expert in the fields of influence and persuasion—explains the psychology of why people say yes and how to apply these insights ethically in business and everyday settings. Using memorable stories and relatable examples, Cialdini makes this crucially important subject surprisingly easy. With Cialdini as a guide, you don’t have to be a scientist to learn how to use this science.

You’ll learn Cialdini’s Universal Principles of Influence, including new research and new uses so you can become an even more skilled persuader—and just as importantly, you’ll learn how to defend yourself against unethical influence attempts. You may think you know these principles, but without understanding their intricacies, you may be ceding their power to someone else.

Cialdini’s Principles of Persuasion:

• Reciprocation
• Commitment and Consistency
• Social Proof 
• Liking 
• Authority
• Scarcity
• Unity, the newest principle for this edition

Understanding and applying the principles ethically is cost-free and deceptively easy. Backed by Dr. Cialdini’s 35 years of evidence-based, peer-reviewed scientific research—including a three-year field study on what leads people to change—Influence is a comprehensive guide to using these principles to move others in your direction.

Depois de passar anos caindo na lábia de vendedores, arrecadadores de doações e operadores de telemarketing, o psicólogo Robert B. Cialdini resolveu se dedicar ao estudo da persuasão. Ele queria entender quais são os fatores que levam uma pessoa a dizer "sim" a um pedido e que técnicas exploram melhor esses fatores.

Reunindo dados das mais recentes pesquisas científicas sobre o assunto, his­tórias de gente comum e a experiência adquirida ao se infiltrar em organizações que treinam os chamados "profissionais da persuasão", Cialdini criou uma obra acessível, informativa e indispensável a todos aqueles que querem saber como influenciar pessoas e, ao mesmo tempo, se defender dos manipuladores.

Seis princípios psicológicos básicos governam o comportamento humano quando tomamos uma decisão e podem ser usados como verdadeiras armas:

1. Reciprocidade: nos sentimos compelidos a retribuir, nem sempre de forma van­tajosa para nós, o que outra pessoa nos proporcionou
2. Compromisso e coerência: depois que fazemos uma escolha, enfrentamos pressões para nos comportarmos de maneira condizente com o compromisso assumido
3. Aprovação social: buscamos nos outros indícios do comportamento mais apropriado a seguir
4. Afeição: preferimos acatar pedidos de pessoas que conhecemos e de que gos­tamos
5. Autoridade: temos um arraigado senso de obediência à autoridade
6. Escassez: tudo se torna mais valioso quando fica menos disponível

Cada princípio é discutido pelo autor em termos de sua função na sociedade e de como um profissional da persuasão pode mobilizar seu poder em pedidos de compras, doações, concessões, votos, permissões, etc. Além disso, aprendemos a usar essas técnicas a nosso favor nas interações diárias de todo tipo, com vizinhos, amigos, colegas, parceiros de negócios ou familiares.

When it comes to persuasion, success can begin before you say a word.

‘An instant classic.’ Forbes
‘Utterly fascinating.’ Adam Grant, author of Originals and Give and Take
‘Shockingly insightful.’ Chip Heath, co-author of Switch and Made to Stick

NEW YORK TIMES BESTSELLER

In his global bestseller Influence, Professor Robert Cialdini transformed the way we think about the craft of persuasion. Now he offers revelatory new insights into the art of winning people over: it isn’t just what we say or how we say it that counts, but also what goes on in the moments before we speak.

This is the world of ‘pre-suasion’, where subtle turns of phrase, seemingly insignificant visual cues, and apparently unimportant details of location can prime people to say ‘yes’ even before they are asked. And as Cialdini reveals, it’s a world you can master. If you understand the tools of pre-suasion, you will better placed to win a debate, get support for an idea or cause, promote a campaign – even persuade yourself to do something you find difficult.

Drawing on the latest research, and packed with fascinating case studies, Pre-Suasion is a masterclass in enhancing your powers of influence.


‘Mind-blowing.’ Management Today
‘Accessible and intellectually rigorous.’ Books of the Year, The Times
‘Fascinating, fluent and original.’ Tim Harford, author of The Undercover Economist Strikes Back

Since its publication in 2007, Yes! has shown how small changes can make a big difference to everyone's powers of persuasion - both at work and at home.

Every day, we face the challenge of persuading others to do what we want. But what makes people say 'yes' to our requests? Based on decades of research into the psychology of persuasion, this book reveals many remarkable insights that will help you be more persuasive both at work and at home.

Co-written by the world's most quoted expert on influence, Professor Robert Cialdini, Yes! contains dozens of tips that you wouldn't want to miss out on - all of them scientifically proven to boost your powers of persuasion.

This special tenth Anniversary edition features ten new chapters of updated research and fresh secrets of persuasion. You will find out how to stop your listeners getting bored, what you can do on your commute to increase your influence, and why being second place is worse than being third. Whether you want someone to promote you, take their medicine, reduce their carbon footprint or even give you their vote, Yes! shows how small changes in your approach can have a dramatic effect on your success.

El libro más importante sobre la ciencia de la persuasión que puede cambiar tu vida.

Tienes en tus manos la obra maestra de la persuasión. Un libro extraordinario que te ayudará a ser más eficaz en el trabajo y en la vida diaria, a maximizar tu carisma, a mejorar tus relaciones y estrategias para convencer y llegar a acuerdos ventajosos, en definitiva, alcanzar el éxito a todos los niveles.

En este manual definitivo, Cialdini explica, con rigor científico y de forma sencilla, cómo provocar en las personas la respuesta deseada y cómo protegerse ante intentos poco éticos de persuasión.

Un compendio de sabiduría para convertirte en un hábil influyente.

Bibliografía: harpercollinsiberica.com/images/pdf/bibliografia-influencia.pdf

At some point today you will have to influence or persuade someone - perhaps ask a colleague a favour, negotiate with a contractor or get your spouse to put out the recycling. In The small BIG, three heavyweights from the world of persuasion science and practice - Steve Martin, Noah Goldstein and Robert Cialdini - describe how, in today's information-overloaded world, it is now the smallest changes that lead to the biggest differences in results.

Offering deceptively simple suggestions and explaining the extensive scientific research behind them, the small BIG presents over fifty small changes - from the little adjustments that make meetings more effective to the costless alteration to correspondence that saved a government millions.

the small BIG is full of surprising, powerful - and above all, tiny - changes that could mean the difference between failure and success.

Nous voulons tous entendre davantage de « oui dansnotre vie quotidienne. Ce mot nous connecte aux autres et nous ouvre des portes. C'est un feu vert pour accéder au succès et au bonheur. Pourtant, il n'est pas facile à obtenir des autres. Du moins pour ceux qui ignorent certains aspects du processus de persuasion.

Cet ouvrage comporte 21 chapitres courts et pratiques. Chacun expose une méthode pour augmenter les chances que votre interlocuteur accepte votre demande. Ces principes intemporels peuvent être utilisés pour relever divers défis : découvrez comment assainir une relation dégradée, demander l’aide d’un voisin, négocier un meilleur salaire ou encore convaincre un ami hésitant de prendre part à la construction de votre réseau social...

Plein de sagesse et de conseils efficaces rédigés par les spécialistes de l'influence, ce petit livre est un compagnon essentiel pour qui veut davantage aller de l'avant au quotidien.

Do que uma pessoa precisa para se tornar um mestre na arte da per­suasão? Segundo o psicólogo social Robert Cialdini, os melhores comunicadores sabem que o segredo da influência não está na mensagem em si, mas no momento-chave antes de a mensagem ser transmitida.

Autor de As armas da persuasão, referência mundial sobre o assunto, Cialdini apresenta agora o conceito de Pré-suasão. Com base em rigorosas pesquisas, ele mostra que a maneira mais fácil de convencer alguém a aceitar uma ideia é tirar proveito da janela de tempo anterior à sua apresentação — o momento privilegiado no qual o destinatário se torna mais receptivo à mudança.

Com as técnicas apresentadas pelo autor, qualquer pessoa pode criar um ambiente propício em que possa exercer influência. Ele ainda analisa uma série de exemplos, de campanhas de marketing on-line a mobilizações para o esforço de guerra, e chama a atenção para as consequências desastrosas do uso antiético dessas abordagens.

"Pré-suasão é uma excelente ferramenta para quem procura estratégias de negócios com fundamentos científicos. Indicado a todos os profissionais, do CEO ao vendedor que acabou de iniciar a carreira." — Forbes

"Robert Cialdini é o maior expert do mundo em influência, e você nunca mais pensará no assunto da mesma maneira." — Adam Grant, autor de Originais

L'art de la persuasion en 52 leçons !

Savez-vous qu'écrire un moment positif de votre vie avant un entretien d'embauche vous donnait confiance et assurance, augmentant ainsi significativement vos chances de réussite ? Ou encore que notre avis sur un sujet paraît d'autant plus expert lorsque nous exprimons un petit doute, une zone raisonnable d'incertitude, incitant ainsi notre interlocuteur à nous faire confiance et à nous suivre dans notre décision ?

Les plus grands spécialistes en psychologie du comportement et en management ont réuni pour vous 52 stratégies qui vont donner un coup d'accélérateur à tout ce que vous entreprendrez.

Découvrez ainsi de nombreuses expériences et études comportementales démontrant que la réussite ne tient parfois qu'à un fil : une petite modification dans un courrier, dans une posture ou dans l'agencement d'une pièce, par exemple.

Que vous soyez chef d'entreprise, salarié, auto-entrepreneur, étudiant ou parent, cet ouvrage vous aidera à avancer tambour battant dans votre vie tant professionnelle que personnelle : découvrez les petits détails qui vous permettront de franchir les obstacles du quotidien, du client récalcitrant à votre petit dernier qui refuse de finir ses épinards !